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Tech Arena LLC Care approach is introduced to help people positively adapt the emerging technologies and continued feedback to trigger innovation and anticipate customers changing tastes and needs. By taking this customer-lens approach to every facet of customer strategy, Tech Arena LLC help customers allocate their resources, go after the right opportunities and ensure that they will realize the full revenue potential of their products, services and relationships.

This Privacy policy discloses the practices for Tech Arena LLC (“Tech Arena LLC”) to protect privacy for users of its “Toolbar” beta users. From herein, the "Service" is defined as the user support services owned and operated by Tech Arena LLC Soft Solutions and the “Tech Arena LLC Toolbar” or “Toolbar” is defined as the desktop toolbar supplied by Tech Arena LLC to identified users during the Beta Testing phase. Submitting your information on our website or through the toolbar constitutes acceptance of this Privacy Policy.

(1) INFORMATION COLLECTION AND USE Tech Arena LLC is the sole owner of the information collected through the website/phone/e-mail. We will not sell or rent this information to others in ways different from what is disclosed in this policy. Tech Arena LLC collects information from the users at several different points through our toolbar.

(a) Personal Information We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the Tech Arena LLC Service and the toolbar user must first complete the registration form. During registration, the user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Tech Arena LLC will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.

(b) Payment Information If a user registers to use the Service provided by Tech Arena LLC, we will collect credit card information, and other payment information necessary to complete a payment from the user. Tech Arena LLC may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, Tech Arena LLC will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.

(c) Computer System Information i) Subscriber Computer -We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you and to help us update our support tools and enhance our supported products list.

(ii) Remote Access – While requesting support you may request for the problem to be resolved by taking control of your computer. Tech Arena LLC uses qualified tools which allow users to grant control of user computer to an Expert remotely over the Internet so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user has consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on the user computer or network, deliberately destroy information on user computer or network, or cause users to experience system problems.

(iii) Diagnostic Tool -Some Tech Arena LLC online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Tech Arena LLC and is sent securely over the Internet to the Tech Arena LLC server or a third party server appointed by Tech Arena LLC. Tech Arena LLC analyzes this information to help diagnose and solve end-user problems. Information collected by the Tech Arena LLC application will not contain any sensitive information such as Websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnoses applications are also subject to the terms of use in the respective software license agreements.

(d) Live Help Session Records Tech Arena LLC reserves the right to monitor online and off-line sessions between the user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on-line and off-line sessions conducted on the Website for user reference and to assist in the resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.

(e) Cookies A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

(f) Log Files We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.

(g) Sharing: We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person unless specifically required to allow the use of specific widgets within the toolbar. Surveys & Contests From time-to-time our toolbar request information from the user via surveys or contests. Participation in these surveys or contests is completely voluntary and user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this toolbar and the Tech Arena LLC service.

(i) Children”s Online Policy No part of our website is structured to attract anyone under the age of 13. Consistent with the Children”s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.

(2) SECURITY This Website takes every precaution to protect information of users. When user submits sensitive information via the Website, user information is protected both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft® Internet Explorer® becomes locked, as opposed to un-locked, or open, when User is just ”surfing”. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users” information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers” information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.

(3) SUPPLEMENTATION OF INFORMATION In order for this toolbar to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources. For example, to determine our user”s creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed.

(a) Special Offers - We send all new members a welcoming e-mail to verify password and login name. Established members will occasionally receive information on products, services, special deals, and newsletters.

(b) Notification of Changes -Tech Arena LLC reserves the right to update this Privacy Policy at any time by posting changes online without notice to you. The most current version of the Privacy Policy can be reviewed by clicking on the "Privacy Policy" hypertext link located on our Website. It is your responsibility to refer to this privacy Policy before submitting any information on the website. Submitting your information after such changes to the privacy Policy constitutes acceptance of those posted changes.

(c) If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify the user via e-mail. We will use information in accordance with the privacy policy under which the information was collected.

If the user has any questions about the privacy Policy at our Website, user can e-mail user inquiries to info@myitassist.com.

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Unsubscribe or Cancel of the service.:
You are solely responsible for properly canceling your account. An email (info@myitassist.com) or phone request to cancel your account to your account manager is a must and you must receive a confirmation from your account manager on the date of cancellation. All of your data stored with us will immediately be archived from active servers and may be stored with us for any future use. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and we will not be charge you again. Tech Arena LLC, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for reasons such as unauthorized access of our portal, servers and databases, abusive behavior, data theft, improper utilization of our services, using the service for PC other than the one which has been registered for use with Tech Arena LLC, among other reasons. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your PC Support Service. Any use of software which is not legal may result in termination of your services and cancellation of your account by Tech Arena LLC. Tech Arena LLC reserves the right to refuse service to anyone for any reason at any time. Opt-out Provision: Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at info@myitassist.com If the user has any questions about the Privacy Policy at our Website http://www.myitassist.com, the user can e-mail user inquiries to info@myitassist.com.

The Advantage of taking services from us: